Privacy Policy

Last updated: April 2026

Sauber Partners Co., Ltd. operates SAUBER, an automotive services and commerce platform in Cambodia. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, mobile application, customer support channels, and related services.

1. Information We Collect

Depending on how you use SAUBER, we may collect the following information:

• Account information, such as name, email address, phone number, password, and customer type.
• Profile information, such as avatar, preferences, language, notification settings, and saved addresses.
• Vehicle information, such as make, model, year, plate number, color, nickname, and default vehicle settings.
• Product and order information, such as cart items, favorites, purchases, delivery details, order status, and order history.
• Service booking information, such as selected service, service location, appointment date and time, booking status, payment status, reschedule requests, consent responses, service feedback, and related notes.
• Payment-related information, such as selected payment method, payment status, transaction references, billing details, and payment audit records. We do not intentionally store complete card numbers unless required by an authorized payment provider workflow.
• Rewards and promotion information, such as points balance, reward activity, redemptions, tiers, promo code usage, and campaign interactions.
• Support and communication information, such as messages sent through WhatsApp, Telegram, Messenger, email, phone, or in-app support channels.
• Device and technical information, such as device tokens for push notifications, IP address, app version, logs, and security events.
• Usage and service records, such as app activity, order activity, booking activity, support activity, and operational records used to maintain and improve the platform.

2. How We Use Information

We use collected information to:

• Create, authenticate, and manage user accounts.
• Provide product browsing, cart, checkout, order tracking, and customer favorites.
• Manage service bookings, service locations, EV charging workflows, rescheduling, consent requests, and feedback.
• Process payments, verify payment status, prevent fraud, and maintain payment audit records.
• Operate rewards, tiers, point earning, redemptions, promotions, and campaign tracking.
• Send order, booking, account, support, reward, promotion, and service notifications.
• Respond to customer support requests and operational inquiries.
• Maintain security, troubleshoot issues, prevent abuse, and enforce our terms and policies.
• Improve our products, services, operations, reports, and customer experience.
• Comply with legal, tax, accounting, regulatory, and dispute-resolution obligations.

3. How We Share Information

We do not sell personal information. We may share information only when necessary for legitimate service and business purposes, including with:

• Service providers and operational partners who help deliver orders, bookings, support, hosting, notifications, or customer communications.
• Payment providers, banks, or payment processors where needed to process or verify transactions.
• Business administrators and authorized staff who need access to operate support, bookings, orders, rewards, reports, and platform management.
• Legal, regulatory, tax, or law enforcement authorities when required by applicable law or lawful request.
• Professional advisers, auditors, or insurers where reasonably necessary for business administration and compliance.

4. Cookies, Storage, And Similar Technologies

Our website and application may use cookies, local storage, secure storage, device tokens, and similar technologies to keep users signed in, remember preferences, support notifications, secure accounts, and improve performance. You may be able to control cookies or notification permissions through your browser, device, or application settings.

5. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No online system is completely secure, so users should also keep passwords and devices protected.

6. Data Retention

We retain information for as long as needed to provide services, maintain records, resolve disputes, comply with legal or accounting obligations, prevent fraud, and support legitimate business operations. Retention periods may vary depending on the type of data and legal requirements.

7. Your Choices And Rights

Subject to applicable law and verification requirements, you may request to access, correct, update, or delete your personal information. You may also opt out of certain promotional communications and manage notification preferences through the application or your device settings.

8. Children's Privacy

SAUBER is not intended for children who are not legally able to use online commerce, payment, or booking services. We do not knowingly collect personal information from children without appropriate authorization.

9. Third-Party Services

SAUBER may link to or integrate with third-party services such as payment providers, messaging applications, maps, delivery or fulfillment partners, hosting services, and app store platforms. Those services may process information under their own privacy policies.

10. International Processing

Some technology providers, hosting services, communication tools, or support systems may process information outside Cambodia. Where this happens, we take reasonable steps to protect information according to this Privacy Policy and applicable law.

11. Changes To This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date and may provide additional notice through the website, application, or other appropriate channels.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how SAUBER handles personal information, please contact us: